The more I’ve thought about Citizen Experience — with its goal of reconsidering and improving the experience citizens have when they interact with government — the more I find myself coming back to the same thought: we really need a list of all those points of interaction. This would include everywhere that public institutions and […]
For the last year or so, my efforts at work have been focused primarily on trying to improve the user experience for visitors to GAO.gov. We’ve undertaken a usability testing process and incorporated new, sound analytics into our decisionmaking. On every web project, we are in the room to ask what each new proposed element […]
Data: It’s for Yuppies and Hipsters. That’s the message I’m hearing lately from more than a few companies that deal in data. It seems like more often than not, the messaging around data is, frankly, elitist — based on an assumption that data is something for people of means. Because I’m a sucker for a good […]
Back in November I saw a post on Google+ speculating about whether a quilt stitched to include a QR code would make a nice wedding gift. Weddings aside, immediately I knew this was a must-have item for my daughter Rose, who at that point was still a few weeks away from being born. I hadn’t […]