“The spoon had a poor shape”

I was very sorry to learn that legendary font designer Adrian Frutiger passed away on September 10. After a somewhat painstaking process of research and testing, last month we finally switched to his “Neue Frutiger” as our sans serif font on bates.edu. The response has been very positive, and I love seeing it there every […]

“Unbargaining service”

I have been thinking about this phrase today. It comes to me from a lesson imparted to campers at the summer camp I attended as a boy and worked at into my twenties. Here’s how it is presented there: Be kind. Do at least one act of unbargaining service each day. I have always really […]

Certifiable

A few weeks ago — following four days of training in Washington, DC, on the heels of a fifth in New York the year prior — I completed a set of online tests and received my UX Certification from the Nielsen Norman Group. I’ve been exploring and learning about the field of User Experience for […]

In Defense of the Desktop Hamburger

We’ve all seen it by now: the ubiquitous three-lined icon known as “the hamburger” (or, to a jocular few, “Mr. Liney“). Increasingly, we are all coming to know what it means, too: click for menu. Usability studies continue to show that the hamburger image has still not crossed the familiarity tipping point, however. So gurus […]